If you see the power-off slider, ignore it.ĭoes nothing happen when you try to open the app? Does it freeze, or does the app crash as soon as you open it? Try these: Press and hold the side button until you see the Apple logo.Press and release the volume down button.Press and release the volume up button.If restarting does not work, force-restart your iPhone by following the steps below:. ![]() Sometimes Spotify may only show a black screen with a Spotify icon. Furthermore, ensure that your iPhone is using the latest version of iOS. For example, if you have an iPhone 6, you cannot update to iOS 14 and thus cannot download and use Spotify. Some older iPhone models cannot get iOS 14 or later. If your device is not running iOS 14 or later, you won’t be able to use Spotify. Spotify is not compatible with all iOS versions and iPhone models. ![]() If there are issues, they will be posted there. Spotify’s official Twitter account posts updates to its system status for ongoing issues. If the root of the problem is Spotify, there is nothing for you to do except wait for it to be fixed. Furthermore, it is possible that Spotify may have issues. If your connection is poor, your iPhone won’t be able to connect. The two biggest causes of the problem are the connectivity and the status of Spotify servers.
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